If you only book a bike with Luxcom, you must take out a rental bike insurance policy. Then your rental bike is insured in case of a fall or an accident.
If you rent a bike as a Luxcom hotel guest, it is optional but recommended that you take out bike insurance: In the event of a fall or accident, the insurance company will pay for the damage to your rental bike.
You can only pick up your rental bike during the opening hours indicated. Outside these opening hours, no handover is possible.
You will find the costs of the insurance under the respective bicycle description.
Cyclists who only reserve a rental bike with Luxcom must pay for the rental bike no later than two weeks after the reservation.
Proof of identity
All cyclists who reserve a rental bike but have not booked their stay at the hotel through Luxcom must present their valid passport or identity card when collecting the rental bike.
Cyclists who only reserve a rental bike with Luxcom pay a deposit of 150 euros per bike. The deposit will be refunded after the rental bike has been returned in good order.
Luxcom has the right to retain part of the deposit (40 euros = one day’s rental) if the rental bike is not returned by the contractually agreed time (17.00). The bikes can only be ready for the next tenant if they are returned on time.