Pick up of your rental bike

If you only book a bike with Luxcom, you must take out a rental bike insurance policy. Then your rental bike is insured in case of a fall or an accident.

If you rent a bike as a Luxcom hotel guest, it is optional but recommended that you take out bike insurance: In the event of a fall or accident, the insurance company will pay for the damage to your rental bike.

You can only pick up your rental bike during the opening hours indicated. Outside these opening hours, no handover is possible.

You will find the costs of the insurance under the respective bicycle description.

Payment

Cyclists who only reserve a rental bike with Luxcom must pay for the rental bike no later than two weeks after the reservation.

Proof of identity

All cyclists who reserve a rental bike but have not booked their stay at the hotel through Luxcom must present their valid passport or identity card when collecting the rental bike.

Deposit

Cyclists who only reserve a rental bike with Luxcom pay a deposit of 150 euros per bike. The deposit will be refunded after the rental bike has been returned in good order.

Luxcom has the right to retain part of the deposit (40 euros = one day’s rental) if the rental bike is not returned by the contractually agreed time (17.00). The bikes can only be ready for the next tenant if they are returned on time.

Rental bike insurance

Cyclists who only reserve a rental bike with Luxcom are obliged to take out a rental bike insurance policy. The prices for the insurance can be viewed at www.bike-rental-alcudia.com/bike-rental/.

The insurance covers all damage to the rental bike caused by a fall or accident. Not covered are personal injury, theft and damage to paintwork/scratches that are not caused by a fall or accident.

Cleaning fee

Each rental bike is handed over in a clean condition. A cleaning fee of 10 Euro is to be paid on site when collecting the bicycle.

Cancellation

The cancellation fees for a reserved rental bike are

0 to 60 days before the rental bike is taken over: 100%

61 to 90 days before taking over the rental bike: 20%

For all Luxcom cyclists