If you only book a bike with Luxcom, you must take out rental bike insurance. Then your rental bike is insured in the event of a fall or accident.
If you rent a bike as a Luxcom hotel guest, taking out rental bike insurance is voluntary, but it is recommended: In the event of a fall or accident, the insurance pays the damage to your rental bike.
You can only pick up your rental bike during the specified opening times. No handover is possible outside of these opening times.
The costs of the insurance can be found under the respective bike.